Absolutely no after sales service when trying to confirm the initial transaction

Upgraded from ADSL to LTE. Lyle in Sales was most helpful except when I insisted that the billing for LTE starts from 1Nov17 and was not interested in been billed pro-rata for Oct17. Have left 3 queries on my profile and to date there has been no response. Today received sms regarding delivery and they really expect me to accept when MWeb clearly have no after sales service. Contacted Billings and was transferred to Sales and the chappie was not at all interested. There was no confirmation of details following the sale, so it is now obvious that after the call Lyle did what he wanted as long he made a sale. Don't know if the calls are recorded in these cases. I now cannot accept what Lyle said and am not prepared to take a chance on what the debit order amount could be. I am appalled and disgusted by MWeb and have no intentions of accepting anything .