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PNN P

1 reviews | Active since Nov 2023

02 Apr 2025, 16:07

Absolutely ********** MWEB Customer Care Service at the Call Centre

MWEB has ********** customer service. Never in my life have I seen such customer service, if one could even call it that. Today I called their customer service- for 30 minutes I got no response ( I authenticated my self 5 times and I have the 5 PINs to prove it). I simply want to downgrade the product for affordability reasons. Each time when I get through, I am either transferred to 'someone who can assist' and then the line cuts off, or I hold on the online until I get cut off. In all this, my airtime is getting depleted. I think that this is MWEB's strategy- to wear the customer out. Now, I will go to PLAN B, which is to block the monthly debit order, because this unacceptable conduct. And no, don't tell me to use the Chatbot, its simply punches out pre-formatted responses which are not helpful to me.

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PNN P's update02 Apr 2025, 17:22
Reviewer Update
Update: interestingly, if you call their *** number and choose Option 1 as a 'new customer', the call gets through. They then put you through to 'another person who can assist' and that is when you hold endlessly until you have run out of airtime. So, agents are available to sign up new customers, but none to assist existing ones? Interesting business strategy. As for their online Chat, I tried it at 16:33 and after authenticating myself, the chat agent became unavailable. Really, you cannot make this up. I would laugh, if this was funny. But it isn't. This is Mweb's business strategy - wear out and tire out your customers. Genius. Not. I think Mweb's conduct has to be reported to the Competition Commission for its exploitative practices against consumers or to the National Consumer Commission. Simply unacceptable.