ABSOLUTELY HORRIBLE SERVICE! NO SUPPORT BUT I MUST PAY EXTRA!

I have been on hold for 30mins at a time only for the tech support to hang up. All I wanted was a port reset done by a technical support agent. You NEVER move down the caller que when on the phone with these people.

I am paying an extra fee for Line Management. I have no clue what this means if the line is not syncing correctly and I cant contact anyone there. Now with working from home I had to upgrade my ADSL package to a "Premium" package for a higher threshold.

My question is: what more extra fees must I pay to have a stable internet connection?! I work on the internet for a living and cannot afford to lose Hours on hours struggling with these lazy support people to answer a simple call!! It wont take the tech support agent long to log this. AND I PAY EXTRA FOR THIS SERVICE!!

ABSOLUTELY DISGUSTING!!