Absolutely horrible service...

I am helping my step father sort out his fiberline at his new premises. He has moved from one premises to the other. We simply need Mweb to assist us with the moving process.

Nearly a week of been sent to pillar to post and spending a small fortune on talk time (between Vumatel and Mweb), I was able to establish that even though the CPE device was installed in the unit they has never attempted to activate it thus no VT-Number/Object number was ever assigned.

Once I figured this out, I emailed Mweb stated they needed to place an order for us to obtain a VT number. This is the customer telling Mweb what they need to do... How long have you guys (Mweb) been in the ISP for?

I finally get an email stating that I Mweb got the VT-Number, nothing is stated further, the same day I email Mweb thanking them and asked what is the next step in the process, only 24 hours later do I get the response "Please contact Vumatel and provide them with the order reference number."

Therefore if I did not ask what the next step in the process it would have been left in limbo, secondly after I provide the VT number to Vumatel, what next??? I am assuming I would need to wait another 24 hours to get a response.

Absolutely horrible service... I am with Webafrica personally and have never experienced something like this before. (Judging by your hellopeter page you dont really care).

I have canceled my step-father's package with you and have organised Webafrica to sort it out.