1 reviews | Active since Mar 2026
Absolutely Disgraceful Customer Service and Zero Assistance
Mweb — Absolutely Disgraceful Customer Service and Zero Assistance I am absolutely appalled by the level of service I have received from Mweb. This is NOT my first complaint about Mweb, and the fact that I have had to come back and lodge another complaint says everything about how poorly my previous issues were handled. I have had to remove my previous HelloPeter complaint simply because HelloPeter does not allow me to submit a second complaint while the first one is still there. I therefore had no choice but to remove my previous complaint in order to report this latest disaster.
What makes this even more unacceptable is that I have now been transferred between FOUR different Mweb agents, with absolutely NO resolution and virtually no assistance:
Kaylyn → Shakeel → Jacqueline → Xolelwa
Every time I think I am finally going to get someone who will actually assist me, I am simply transferred to another person and forced to explain the situation again. This is beyond frustrating and completely unacceptable customer service.
My request is extremely straightforward: I requested that my fibre service be cancelled/switched over to LTE, and I ordered an LTE SIM and router. I simply need confirmation as to whether my fibre has actually been switched over/cancelled and what the current status of my LTE order is.
Instead of receiving a simple answer, I have been sent from one agent to another with NO accountability, NO proper communication and NO resolution.
I have already raised complaints about Mweb on HelloPeter and directly with Mweb, and yet I find myself having to complain AGAIN about the exact same type of poor service.
How many agents does a customer have to speak to before someone actually takes ownership of a problem?
I am honestly fed up. I should not have to chase Mweb repeatedly for a basic answer regarding my own account and services. I should not have to spend my time being transferred around while nobody takes responsibility.
Mweb needs to seriously investigate the handling of my account and explain why four different agents have been unable to provide me with a straightforward answer.
I want this escalated to someone who is actually capable of taking ownership of the matter. I do not want another transfer. I do not want another agent simply passing me around. I want a clear answer, a clear status update and an actual resolution.
At this point, Mweb's customer service has been nothing short of a complete nightmare, and I will seriously reconsider continuing to use a company that makes its customers fight this hard just to get basic assistance.
Mweb, please stop transferring me around and START TAKING ACCOUNTABILITY.
Thank you for taking the time to share such detailed feedback. We understand how frustrating and exhausting it must be to be transferred between multiple agents while trying to get a straightforward answer regarding your services. A change from fibre to LTE should be a simple and seamless process, and the experience you've described is certainly not the standard of service we aim to provide.We appreciate how disappointing it must be to feel as though you have had to repeatedly follow up without receiving clear ownership of the matter. Your feedback regarding the multiple handovers, communication, and overall support experience will be shared with our Service Quality Team for review and improvement, as we take all customer feedback seriously.Having reviewed the account, we can see notes indicating that you advised one of our agents that you were no longer interested in proceeding with the LTE order, and the LTE order has since been cancelled based on that interaction.To ensure we provide the correct assistance, could you please confirm whether you would still like to proceed with the LTE order? Once we have your confirmation, we can ensure the appropriate team reviews the matter and provides guidance on the available options.Should you wish to discuss the matter further, please feel free to send us a direct message via Hello Peter and we will gladly assist.
Kind regards,
Mweb Team
Thank you for taking the time to share such detailed feedback. We understand how frustrating and exhausting it must be to be transferred between multiple agents while trying to get a straightforward answer regarding your services. A change from fibre to LTE should be a simple and seamless process, and the experience you've described is certainly not the standard of service we aim to provide.We appreciate how disappointing it must be to feel as though you have had to repeatedly follow up without receiving clear ownership of the matter. Your feedback regarding the multiple handovers, communication, and overall support experience will be shared with our Service Quality Team for review and improvement, as we take all customer feedback seriously.Having reviewed the account, we can see notes indicating that you advised one of our agents that you were no longer interested in proceeding with the LTE order, and the LTE order has since been cancelled based on that interaction.To ensure we provide the correct assistance, could you please confirm whether you would still like to proceed with the LTE order? Once we have your confirmation, we can ensure the appropriate team reviews the matter and provides guidance on the available options.Should you wish to discuss the matter further, please feel free to send us a direct message via Hello Peter and we will gladly assist.
Kind regards,
Mweb Team