Absolutely Disappointing Service from MWEB

How exactly am I supposed to send you a direct message when there is no method available to contact you directly?Every single time I request to be transferred to management, I am simply told, “Sorry, we can’t.” So who exactly am I supposed to escalate this to?I have been battling with MWEB since last Tuesday to get my SIM RICA sorted so that I can actually receive and use the LTE service that MWEB has already taken payment for. Despite providing my documentation numerous times, I am STILL getting absolutely nowhere.I have repeatedly supp**** everything requested, yet nobody seems capable or willing to resolve what should be a straightforward issue. I have wasted hours trying to get assistance through your chat and support channels, only to be passed around or told that nothing can be done.At this point, the level of service is honestly ridiculous, pathetic and completely unacceptable. I now understand exactly why so many people warned me against using MWEB.I am a paying customer. I expect the service I have paid for and, more importantly, I expect someone to actually take ownership of the problem and resolve it.Quite frankly, MWEB is making it feel as though you are actively encouraging me to take my business elsewhere.I am no longer interested in being passed from one person to another or being told that management cannot be contacted. I want this escalated to someone who has the authority to resolve it, and I want a clear explanation of what is being done to get my SIM RICA completed and my LTE service activated.This situation has gone on long enough.

*** - *** - Desire Leonie Riley     

Hi MWEB Team,Thank you for the response, however, I have heard variations of this same response repeatedly since last week Tuesday.My documentation has been submitted, resubmitted and confirmed as received. At this point, the issue is no longer about whether you have my documents — the issue is that my SIM has still not been RICA’d, and I have paid for an LTE service that I am unable to use.I do not need another generic escalation or an assurance that someone will “provide feedback via email”. I need this matter resolved today.Please provide me with a clear answer on:

1. What is currently preventing the SIM from being RICA’d?
2. What action ARE you takeing to resolve it?

I have been patient and cooperative throughout this process, but my patience is now exhausted. I should not have to continuously chase MWEB to receive a service that has already been paid for.Please treat this as an urgent service failure and formal complaint and provide me with a definitive resolution and timeframe, rather than another escalation response.Regards,
Desire I have not heard before since Tuesday 

then after all this I STILL get this message you have no escalated ANYTHING!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Mweb: Your Wireless Internet order is on hold. Please send us your RICA documents as soon as possible: https://onboarding-nology-mweb.kyc.business?key=ME6Pcl%2bd%2fvpgLLfA74xH4DnzobanXR2f37F5Qplw0S9v8rqQXGGvhqrTS1fQWnXd&onboardtype=said

please advise why I AGAIN get told my rica document are NOT received????????????????????

NEW Complaint - DSTV not resolved since 21/08 - I am honestly beyond frustrated at this point. I have been waiting since 21/08 for my DStv Stream activation, and every single day there seems to be a new excuse or another failed attempt.You are now telling me that the order was previously resubmitted and failed again, which is exactly the problem — why am I only hearing about these failures instead of MWEB proactively resolving them?I have been repeatedly told that someone will get back to me, but that simply keeps happening without any actual resolution. I do not need another promise that someone will contact me; I need this issue escalated, resolved, and my DStv Stream activated.Please can someone take ownership of this matter and provide me with a clear explanation of what is causing the delay, what action is being taken, and when exactly I can expect my service to finally be activated.Waiting since 21/08 for a service that should have already been activated is completely unacceptable.

1. No more “someone will get back to you” nonsense, Buddy! Let’s see what excuse MWEB Season 2, Episode 47 comes up with next.