Absolutely CHEATED!!!

After suffering poor, intermittent services for a long time, I attempted to cancel the Mweb Internet Service in November 2018. I was offered a discount on my premiums as an incentive to continue with the service. I allowed the benefit of the doubt, but the services deteriorated to the point of having NO services often enough, albeit, premiums being debited as usual. On 24 April, after weeks of minimal service, I notified Mweb that the services CEASED to exist ALTOGETHER. A month later, still no further advanced, I called & gave 30 days notice to terminate the contract, having spoken to Carlo in the Disconnection Dept who was so extremely rude & arrogant towards me. I explained that I am purchasing data daily which costs me TEN TIMES in excess of my monthly premiums, so don't see the point of keeping the services. I requested a refund for the month that I was virtually UNABLE to use the service which saw FURTHER costs incurred on me & which also TOTALLY DENIED me the benefit of watching Netflix the ENTIRE month albeit premiums being paid for same, which was a total waste. Carlo was totally unsympathetic towards my losses & RUDELY told me that due to the discount in place, HE saw NO reason that I should be refunded for the lack of service... As if it was FREE!! He didn't care that I am STILL PAYING for a service not received. He angered me to the point of confirming why I should cease to do business with Mweb. Over a month later, I still do not have the internet service available, wasting yet another month of Netflix subscription fees PAID for. On the 25 May the consultant confirmed that my services disconnected 500 times since the 24 April. I requested to speak to Wayne Mweb Ref Mwb ********** 8 to lodge a complaint against Carlo for his rude, condescending and somewhat insulting attitude towards me, but to date, I still have NOT received a call back from Mweb, who CONTINUES to DEBIT my account for a service I am UNABLE to enjoy while daily data costs ESCALATE. I am so disgruntled! People like Carlo should NEVER work in people related industries as they have NO public relations s****s! I am so annoyed too, that my premiums for Netflix are paid in vain for the past few months... Feel so cheated! ESCALATING COSTS are INCURRED on ME without any empathy whatsoever!