AE
Angela E
1 reviews | Active since Jun 2026
03 Jun 2026, 14:03
Absolute USELESS, would give negative stars if I could
Mweb is absolutely useless - I have spent a collective 5 hours on hold this week with them - they have the incorrect number for my OTP (mysteriously the correct number for contact info). I was therefore forced to cancel with them, but they nonetheless debited my account with almost R3,500.00. You cannot email them and you cannot talk to the correct department without an OTP - you can't even use the chat functionality. When I HAVE spoken with a consultant, they do not listen, they just immediately transfer you AGAIN, even if you've been on hold for an hour. The customer care is actually comically terrible. I unfortunately had not checked before attempting to sign up with them but everyone I speak to tells me they are DREADFUL.
Helpful (0)
Replies (6)0
Replies (6)
Mweb's replyOfficial
03 Jun 2026, 14:24 Hello Angela We understand how frustrating this experience has been, especially with the amount of time spent trying to get through to the right team and the added difficulty caused by the OTP number mismatch. Being unable to access support channels when you need them most is not the level of service we aim to provide.The concerns you’ve raised around the debit of R3,500.00, the cancellation process, and the incorrect contact details are being taken seriously. To ensure this is properly resolved, we have arranged for our Billing team to contact you directly to go through your invoices in detail, clarify the charges app****, and outline the next steps to correct your account as a priority.We will also ensure that the OTP contact detail discrepancy is addressed so you are able to securely access your account and communicate with the relevant teams without further barriers.Your feedback on the support experience, including long hold times and repeated transfers, has been noted and shared internally for review. The focus now is on resolving your account accurately and restoring a smoother, more reliable support experience for you going forward.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's reply03 Jun 2026, 14:24
Official
Hello Angela We understand how frustrating this experience has been, especially with the amount of time spent trying to get through to the right team and the added difficulty caused by the OTP number mismatch. Being unable to access support channels when you need them most is not the level of service we aim to provide.The concerns you’ve raised around the debit of R3,500.00, the cancellation process, and the incorrect contact details are being taken seriously. To ensure this is properly resolved, we have arranged for our Billing team to contact you directly to go through your invoices in detail, clarify the charges app****, and outline the next steps to correct your account as a priority.We will also ensure that the OTP contact detail discrepancy is addressed so you are able to securely access your account and communicate with the relevant teams without further barriers.Your feedback on the support experience, including long hold times and repeated transfers, has been noted and shared internally for review. The focus now is on resolving your account accurately and restoring a smoother, more reliable support experience for you going forward.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
AE
Angela E's updateReviewer Update
03 Jun 2026, 14:27This is pathetic - I was never told about these charges - it is ridiculous as no one has informed me of anything during this entire process. I am not surprised AT ALL that all the reviews are negative.
AE
Angela E's update03 Jun 2026, 14:27
Reviewer Update
This is pathetic - I was never told about these charges - it is ridiculous as no one has informed me of anything during this entire process. I am not surprised AT ALL that all the reviews are negative.
AE
Angela E's updateReviewer Update
08 Jun 2026, 09:58I am STILL waiting for MWEB to contact me - it is now 5 days later.
AE
Angela E's update08 Jun 2026, 09:58
Reviewer Update
I am STILL waiting for MWEB to contact me - it is now 5 days later.
Mweb's replyOfficial
08 Jun 2026, 15:16Hello Angela
We are truly sorry for the frustration. We’ve arranged for our Finance team, who manage suspended accounts, to review your account and contact you directly to discuss your service status and next steps as soon as possible.***.
Kind regards,
The Mweb Team
We are truly sorry for the frustration. We’ve arranged for our Finance team, who manage suspended accounts, to review your account and contact you directly to discuss your service status and next steps as soon as possible.***.
Kind regards,
The Mweb Team
Mweb's reply08 Jun 2026, 15:16
Official
Hello Angela
We are truly sorry for the frustration. We’ve arranged for our Finance team, who manage suspended accounts, to review your account and contact you directly to discuss your service status and next steps as soon as possible.***.
Kind regards,
The Mweb Team
We are truly sorry for the frustration. We’ve arranged for our Finance team, who manage suspended accounts, to review your account and contact you directly to discuss your service status and next steps as soon as possible.***.
Kind regards,
The Mweb Team
AE
Angela E's updateReviewer Update
08 Jun 2026, 15:33My name is ANGELA. Please at least get that right.
AE
Angela E's update08 Jun 2026, 15:33
Reviewer Update
My name is ANGELA. Please at least get that right.
Mweb's replyOfficial
08 Jun 2026, 15:48Our sincerest apologies. Our teams will advise regarding the service suspension ASAP directly.
Mweb's reply08 Jun 2026, 15:48
Official
Our sincerest apologies. Our teams will advise regarding the service suspension ASAP directly.