Absolute shocking service NEVER NEVER USE MWEB

I would highly recommend NOT using this service.

I had a fibre line installed on a saturday and called in to the technical support centre to activate my line and was informed that as it was after 13:00 i would need to wait for my sms with user details to activate my line . I was informed by the agent that i would recieve tha sms with in 8 hours and did so but never recieved the sms. I then called the technical support and was told it could actually take up to 24 hours for the sms to come. I waited the 24 hours and still recieved no sms so once again i called the support and was then informed that the sms would come by 20:00 on sunday evening. And once again NOTHING. On monday i called AGAIN and finally managed to get my service activated after being told by 3 different agents different things.

3 days after having my service activated my line kept dropping so i then called technical support and reported the problem and was instructed to reset the router and reconfigure and if that didnt fix the problem call back. Ofcourse the problem wasnt fixed so i called back and was informed the technical support of the issue and was told that a modem swap out was necessary and i would have to wait 5 days for a new router. So after only having 3 days of working internet i would have to wait a further 5 days to get it working again. As this was unacceptable i asked for a manager to call me back as i had already used considerable airtime calling the call center . The manager very unhelpfully informed me that there was nothing to be done but wait the 5 days. As i needed the internet for work i went and bought a router myself which seemed to work fine for less than a week when the same problem persisted. Once again i called the technical assistance who said they would escalate the matter to vuma tel. I requested that a manager contact me as i am extremely unhappy with the service provided and would like a complaint logged but true to form from mweb i still haven't received a phone call or any communication regarding the problem or my unhappiness with their service. To date i have had to log 14 service calls purchase my own router and spend more than R400 in airtime and and nothing is sorted out or any feedback provided from any sort of management.