ABSOLUTE SHOCKING SERVICE FROM MWEB AND FROGFOOT!!!!!

I am a very unhappy customer. And I have been patient. I placed my order on the 7th of December to activate my internet in the new house we bought as I knew that I am starting work on the 9th of January and needed an internet connection. I was told that this might take until the 3rd of January as its the festive season. (Fair enough) On the 9th of January, I called MWEB to find out what the hold-up is with the line and was told that they are busy with the activation process and it will take 24 - 48 hours to activate. On the 12th of January, I called again and was asked for Proof of Address which I sent through. On Monday 16th of January, I was told it would take 24 - 72 hours. All of a sudden the time period changed. On Wednesday, the 18th of January I called again and was told that the previous client of the line needs to cancel their line service before they can activate my line. ( This line was inactive since the 1st of December as per confirmation of cancelation email)

18th of January I receive (attached) a confirmation of cancelation email sent by Marlon Cyster at MWEB that the line was to be terminated on the 1st of December 2022. This was obtained in a personal capacity. It is the 19th of January and I still don't have internet. I have contacted the sales department each day since the 9th of January. Each time the salesperson tells me that it will take 48 - 72 hours to be activated. This is the last minute of the 72 hours given to me on Monday, 15 January and still I have no internet. I have even attempted calling Frogfoot to activate the line and received confirmation today, 19 January that the address on their system for me is wrong. This is after I sent proof of address to MWEB as well as Frogfoot (***-CPT-B1). This is plain incompetence and a run-around system in sales and customer service does not work. I am in sales. You LOOSE customers with this type of service. 1. your communication is absolutely ****2. your run-around cost you a customer3. your business model and communication with your own service providers SUCK and are not conducive to BUSINESS. UNACCEPTABLE!!!! I expect a call from your so-called "Specialist center" this has been escalated over 4 times in the last 48 hours.