ABSOLUTE NO CUSTOMER CARE

All these years I had NOproblems with MWEB but boy this past week changed my whole attitude towards this company. Just try and cancel you subscription... then MWEB will make sure you pay another month. I cancelled my contract much more than 30 calendar days. This is not the problem. The cancellations guy said no problem but seeing that I am going abroad for 3 years I can still keep my mweb email for an X amount. Sounded good. I agreed. That afternoon I received an email from mweb (Naseema van Schoor) stating: Thank you for your e-mail regarding the cancellation of your MWEB ADSL. Your services for XX will downgrade to the R59 product effective 01 April 2016. This product gives you access to a 2GB mailbox, 300MB free Wi-Fi per month, 4 extra e-mail addresses free of charge, 2GB ADSL data per month.. WRONG I WANTED TO CANCEL. I will be ABROAD! I agreed to keep my email! Nothing was said about a downgraded data package! When will I use it! I DO NOT AGREE TO THE FULL CURRENT AMOUNT BEING DEDUCTED END MARCH AND THEN TO BE IN CREDIT!!! RESPOND TO REF#: ***!! CANCEL EVERYTHING ... EVEN THIS R59 ill informed package. Many other bigger email suppliers out there!