Absolute Nightmare! Worse than COVID-19!

Mweb has not rendered any service to us for 2 months. Our internet has never worked and we still getting billed. I have tried canceling my account over 20 times and no one responds to emails, the call centre agents don’t help and make you go in circles by redirecting to to every department that exists. Every time I’m transferred the call cuts. I have wasted so many hours trying to cancel my account as I just do not have time to deal with MWEB and their pathetic excuses. I will not pay a cent for any services that they claim to have provided me with because no service is being rendered. I do not care about whatever contract I have signed, because I am protected against the Consumer Protection Act of South Africa, which states very clearly that I do not have to pay for services that are not rendered. My account has been suspended, but I am still being charged with penalty fees and service fees. This is ******* and I am not sure that MWEB is aware of this. This is the most appalling service ever received. Absolutely and undeniably a ********** company and I would never recommend them to anyone. The brand is false and a trick. Do not fall for this! Please look elsewhere for another internet solution.

I literally received my Rain router with 5G internet working in less than 24 hours, yet MWEB takes over two weeks to just set you up and then their internet still does not work. Rain knows how to deliver service. MWEB you should really learn from them, your service is pathetic!