ABSOLUTE DISGRACE – Service Cancelled AGAIN | Account in Good Standing | Immediate Action Required

To Whoever Still Has a Job at MWeb, I am absolutely LIVID and at the end of my rope with your pathetically run organisation. This is now the SECOND time in as many months that my internet service has been cancelled WITHOUT WARNING and WITHOUT REASON — while my account is fully up to date and paid. To make matters worse, I wasted TWO HOURS of my weekend sitting on hold, only to be handed over to some utterly USELESS technical agent who couldn’t help me and had the audacity to tell me the activations team only works weekdays. WHAT KIND OF CLOWN OPERATION ARE YOU RUNNING?! Your customers have emergencies on weekends too! Do you have ANY idea what is coming?! THE WORLD CUP. I will be sitting in my house with ZERO internet because your *********** team can’t seem to keep a paying customer’s line active for more than 30 days. This is not just inconvenient — it is an absolute embarrassment. I am a loyal customer — God only knows why at this point — paying my account on time every single month, and THIS is the service I receive in return? Cancelled lines, weekend blackouts, and clueless agents? It is SHOCKING. UNACCEPTABLE. And frankly, insulting. I need the following resolved IMMEDIATELY: 1. A full explanation as to why my service keeps getting cancelled 2. My line reinstated TODAY — not Monday, TODAY 3. A senior manager or someone with an actual brain to contact me directly If this is not resolved within 24 hours, I will be escalating to ICASA, HelloPeter, and every social media platform I can find. I am done being polite. Disgustedly, Kelvin