T
Tammy
1 reviews | Active since Aug 2026
14 Sept 2026, 15:18
About a month back I had a very good experience with an agent
About a month back I had a very good experience with an agent. However it went downhill after that. 2 orders were placed and cancelled for installation but I requested a downgrade. I was charged an order fee, charged my normal monthly fee and then another installation fee. I hope they’ll be able to resolve it soon and refund me. Had a good chat with agent: Nathan today. He is awesome! I give him 9 stars, if he manages to resolve all of this I’ll give him 10.
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Mweb's replyOfficial
14 Sept 2026, 15:22Hi Tammy,
We understand your frustration, especially after initially having a positive experience and then seeing unexpected charges following the changes to your installation and downgrade request. We also appreciate that Nathan was able to provide helpful assistance today.An escalation has been submitted to the relevant team to look into the charges raised, review the concerns around the cancelled orders and downgrade, and assist with the refund request.Kind regards,
The Mweb Team
We understand your frustration, especially after initially having a positive experience and then seeing unexpected charges following the changes to your installation and downgrade request. We also appreciate that Nathan was able to provide helpful assistance today.An escalation has been submitted to the relevant team to look into the charges raised, review the concerns around the cancelled orders and downgrade, and assist with the refund request.Kind regards,
The Mweb Team
Mweb's reply14 Sept 2026, 15:22
Official
Hi Tammy,
We understand your frustration, especially after initially having a positive experience and then seeing unexpected charges following the changes to your installation and downgrade request. We also appreciate that Nathan was able to provide helpful assistance today.An escalation has been submitted to the relevant team to look into the charges raised, review the concerns around the cancelled orders and downgrade, and assist with the refund request.Kind regards,
The Mweb Team
We understand your frustration, especially after initially having a positive experience and then seeing unexpected charges following the changes to your installation and downgrade request. We also appreciate that Nathan was able to provide helpful assistance today.An escalation has been submitted to the relevant team to look into the charges raised, review the concerns around the cancelled orders and downgrade, and assist with the refund request.Kind regards,
The Mweb Team