Abdul and Eugene - Mweb legends!

I am writing this review to give special thanks to two gentlemen in particular at Mweb who got me from wanting to cancel to being a very happy client.

I called in a little while ago and spoke to Abdul in your retentions department to cancel my line as I was having a whole lot of issues with regards to my speed and data cap.

Abdul went the extra mile by giving me options and even logged a request with the technical department to contact me regarding my speed.

Eugene from your special technical team gave me a call and took me through a troubleshooting process and after non success, decided to overnight courier me a new router to accommodate my new line speed.

The router arrived today and I am happy. The only two things that bothered me is the following:

- The router arrived but the normal admin/admin login on the router was not working, meaning a previous client that used the router changed the passwords possibly and this was sent to me without being reset. I managed to get that sorted by doing a hard reset on the router. - Eugene decided to send me the new router as the standards Mweb router was not capable of handling speeds of 100mb/s. The new router is still a bit disappointing as I only get speeds of about 55mb/s, which is not too great but I guess it is not all that bad.

Massive shoutout to Abdul and Eugene though for going the extra mile, making follow up calls and making sure I received my new router just in time!