LV
Lada V
1 reviews | Active since May 2014
15 Sept 2026, 09:03
*******
I have been a customer with Mweb for over 10 years, but when I have changed to a different package which is still with Mweb they charge me R2850 for 'early ' termination this is unacceptable money for nothing!!
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Mweb's replyOfficial
15 Sept 2026, 09:12Hello Lada,
We understand why you would be concerned about an early termination fee being charged when your intention was to move to a different package rather than cancel the service altogether. We can appreciate why you'd be looking for clarity on how the fee was app**** in these circumstances. To ensure the matter receives the necessary attention, we've escalated the query to our Cancellations Team and requested that they review the early termination fee on the account. The team will assess the package change and provide you with further feedback regarding the charges in question.Should you require any additional assistance while the matter is reviewed, please feel free to continue engaging with us here via direct message, and we'll gladly assist.
Kind regards,
Mweb Team
We understand why you would be concerned about an early termination fee being charged when your intention was to move to a different package rather than cancel the service altogether. We can appreciate why you'd be looking for clarity on how the fee was app**** in these circumstances. To ensure the matter receives the necessary attention, we've escalated the query to our Cancellations Team and requested that they review the early termination fee on the account. The team will assess the package change and provide you with further feedback regarding the charges in question.Should you require any additional assistance while the matter is reviewed, please feel free to continue engaging with us here via direct message, and we'll gladly assist.
Kind regards,
Mweb Team
Best regards,
Mweb's reply15 Sept 2026, 09:12
Official
Hello Lada,
We understand why you would be concerned about an early termination fee being charged when your intention was to move to a different package rather than cancel the service altogether. We can appreciate why you'd be looking for clarity on how the fee was app**** in these circumstances. To ensure the matter receives the necessary attention, we've escalated the query to our Cancellations Team and requested that they review the early termination fee on the account. The team will assess the package change and provide you with further feedback regarding the charges in question.Should you require any additional assistance while the matter is reviewed, please feel free to continue engaging with us here via direct message, and we'll gladly assist.
Kind regards,
Mweb Team
We understand why you would be concerned about an early termination fee being charged when your intention was to move to a different package rather than cancel the service altogether. We can appreciate why you'd be looking for clarity on how the fee was app**** in these circumstances. To ensure the matter receives the necessary attention, we've escalated the query to our Cancellations Team and requested that they review the early termination fee on the account. The team will assess the package change and provide you with further feedback regarding the charges in question.Should you require any additional assistance while the matter is reviewed, please feel free to continue engaging with us here via direct message, and we'll gladly assist.
Kind regards,
Mweb Team
Best regards,