1 reviews | Active since Mar 2009
A Virus that MWEB can't fix on my email!
<p>For mobile ha and months I have had a virus that sends out mail to my email list. And MWEB does nothing. I have complained time and time again and they just can't get on top of it. They don't know how. They give excuses. They are such a dissappointment - a web company B that can't protect clients from viruses. And also they lost a huge amount of my nails... But that is another story. </p>
Good Morning Kim
Thank you for taking the time to raise your concerns.
As advised previously, your email address was forged into the from field of outgoing messages on an external Network.
Since the messages do not originate from our network, we cannot control or stop them.
What we can do for you, is look at the failures you report to us and send them to the responsible network.
We have requested headers of any strange e-mails you receive, in order for us to trace and report them.
Please send the headers to *** and we will do our utmost to assist you.
Kind regards
MWEB Client Services
Good Morning Kim
Thank you for taking the time to raise your concerns.
As advised previously, your email address was forged into the from field of outgoing messages on an external Network.
Since the messages do not originate from our network, we cannot control or stop them.
What we can do for you, is look at the failures you report to us and send them to the responsible network.
We have requested headers of any strange e-mails you receive, in order for us to trace and report them.
Please send the headers to *** and we will do our utmost to assist you.
Kind regards
MWEB Client Services
I have forwarded all to ***. I always do. Did you not see them? What's going on? Surely you know what's happening at MWEB
I have forwarded all to ***. I always do. Did you not see them? What's going on? Surely you know what's happening at MWEB
Thank you for the feedback.
I have liaised with our security team and they will be responding to your emails.
As advised previously, the mail is not being sent from our network.
We will also be reporting the issue to the relevant network, responsible for the spam mail.
Kind regards
MWEB Client Services
Thank you for the feedback.
I have liaised with our security team and they will be responding to your emails.
As advised previously, the mail is not being sent from our network.
We will also be reporting the issue to the relevant network, responsible for the spam mail.
Kind regards
MWEB Client Services