A very unhappy furious mweb client

For about nearly 15 years now I am a loyal customer.i obtained 2xavg internet security for the past 3 years. unfortunately my desktop gave in and therefore I had to get a brand new laptop to continue with my business.i therefore cancelled one of the avg internet subscriptions.and thought I can still keep the 2nd avg internet for my laptop.agther struggling with them the lady in accounts department suggests to me to cancelled the 2nd one also.and then ask for a brand new contract again.i specific ask for a 3 device avg internet security account and therefore they send me a Kaspersky internet.i was do shock because that was not what i was asking for.eversince I am battling to solve this problem as I constantly been but off and then I need to call in again just to be cut of again and again.you wont believe me I was battling since Monday the whole day as well as theusday Wednesday and Thursday for hours and hours just to be transferred to different departments.with out any success.i am so furious because my problem is still not been taken care off.ive also ask several times to speak to a manager or a supervisor but they refuse to let me speak to one of them.my money is been taken out of my account every single month but I do not get any satisfaction from their site.therefore as I am working for a legal team I will most definitely seek for legal action.