A One sided approach to business . Client has NO RIGHTS!

So now they finally recognised my cancellation and I just received this e mail!

The cancellation of this service is subject to a calendar months’ notice, with your service expiring on 31 October 2021. The Uncapped hosting bundle will remain active.

HOWEVER I already issued them a noticrequest for termination of SERVICES on AUGUST 14th 2021 by e mail! WHAT is WRONG WITH THESE PEOPLE ?? DO CUSTOMERS HAVE NO RIGHTS? Must I go to the OMBUDSMAN to fight them?

They are cash gougers and most elderly wouldn't even know it was happening to them! The COMPETITION COMMISSION should rule against these service providers who exert extreme leverage on Pensioners and other UNSUSPECTING CLIENTS!