A NIGHTMARE WITH MWEB ????????????

AS A LOYAL CLIENT FROM M-WEB FOR ABOUT 15 YEARS. I REQUESTED 2X AVG INTERNET SECURITY PROGRAMMES. AS MY DESKTOP BROKE DOWN I NO LONGER HAVE ANY USE FOR ONE OF THE AVG INTERNET SECURITY, AS I CANCELLED THE I AVG AND KEPT THE 2ND ONE TO USE IT ON MY BRAND NEW LAPTOP, BUT HAVE TROUBLE TO REACTIVATE THE PROGRAMME.A LADY IN ACCOUNT DEPARTMENT SAID IT WILL BE BETTER IF I CANCELLED THE 2ND ONE ALSO AND SO I DID.AND ASK FOR A NEW AVG INTERNET SECURITY. WITH A ACTIVATION CODE, SINCE MONDAY MORNING THE 28TH OF DECEMBER 2020 I BEEN BATTLING TO GET THE ACTIVATION CODE FOR THE AVG.EVERY TIME I WAS CUT OFF AND HAD TO CALL IN AGAIN AND AGAIN WITHOUT ANY SUCCESS. IV'E TRIED THE NEXT DAY AS WELL AS WEDNESDAY AND THURSDAY ALSO WITH OUT ANY SUCCESS.IV'E SPICIFICALLY ASK FOR THE AVG INTERNET SECURITY AND THEY SEND ME TOTALLY A WRONG PRODUCT NAMELY KASPERSKY I AM NOT A FAN OF KASPERSKY.AND WHY SEND THE WRONG PROGRAMME VIA SMS TO MY CELLPHONE, AFTHER THAT I WAS REALLY BATTELING TO REACHED THE RIGHT PERSONS JUST TO HELP ME, I WAS TRANSFERRED FROM ONE DEPARTMENT TO THE OTHER DEPARTMENT. WITHOUT ANY SUCCESS. ONE OF THE SALES PEOPLE TOLD ME THAT I SHOULD HAVE RECIEVED A NOTIFICATION VIA SMS TO REMIND ME THAT THE PROGRAMME WILL EXPIRED THE YEAR END AND SHOULD THEREFORE BEEN RENEWED BY SENDING ME ANOTHER ACTIVATION CODE. WITCH I NEVER EVER RECIEVED. AND NOW JUST FOR THE WRONG PRODUCT, I WAS ASKING SEVERAL TIMES TO SPEAK TO A MANEGAR OR A SUPERVISOR AND THEN AGAIN BEEN CUT OFF, WHO IS GOING TO PAY FOR THAT, SURELY NOT ME, BECAUSE IT WAS TOTALLY THE WRONG PRODUCT. ALL THE TIME I WAS UNDER THE IMPRESSION THAT I WAS COVER BY THE AVG INTERNET SECURITY AND THEREFORE MY DESKTOP STARTED GIVING BIG PROBLEMS. AND EVENTUALLY BROKE DOWN. IF I DON'T GET ANY FEEDBACK FROM A MANEGER I DEFINITLY NOT GONNA LEAVE THIS HERE AS I WILL SEEK LEGAL ADVICE .CELL NUMBER *** OR ***.