A Nightmare of a Experience with MWEB Home Fibre Service

Rating: ⭐☆☆☆☆ (1/5)

I recently embarked on what can only be described as an agonizing journey with MWEB's home fibre service. I had eagerly app**** for their service with high hopes of seamless installation and a reliable internet connection. Unfortunately, my experience from start to... well, wherever it currently stands, has been nothing short of a nightmare.

The first red flag appeared when the promised installation date came and went, and my home was still devoid of any fibre connection. I had taken time off work, rearranged my schedule, and mentally prepared myself for the arrival of blazing-fast internet. But all I was met with was disappointment and frustration.

The installation delay, however, was just the tip of the iceberg. What followed was a series of never-ending phone calls to MWEB's customer service, which seemed to have a script for every occasion. Every two days, like clockwork, I would find myself dialing their number, only to be greeted by an apologetic representative who assured me that they would "escalate the issue" and "expedite my order."

These promises of escalation and expedition were as empty as the void where my fibre connection should have been. Despite their assurances, days turned into weeks, and still, no progress was made. It's as if the words "escalate" and "expedite" held no meaning within the MWEB ecosystem.

I can't help but feel that I was trapped in a never-ending loop of false hope and empty gestures. The consultants I spoke to seemed to be reading from a well-rehe****d script, lacking any real understanding or empathy for the frustration I was experiencing. It was like dealing with a broken record, playing the same tune of "we're sorry for the inconvenience" without any meaningful action to back it up.

It's truly disheartening when a company fails to deliver on its promises and leaves its customers feeling utterly disregarded. MWEB's handling of my home fibre installation has been a masterclass in how not to treat your customers. The lack of transparency, the unfulfilled assurances, and the blatant disregard for my time have left me beyond disappointed.

At this point, I'm left questioning whether I made the right choice in choosing MWEB for my home fibre needs. If this is the level of service and professionalism they offer during the onboarding process, I can only imagine the horrors that await me if I ever encounter an actual technical issue.

In conclusion, my experience with MWEB's home fibre service has been nothing short of a horror story. The installation delay, the empty promises of escalation, and the constant frustration have turned what should have been an exciting upgrade into a regrettable decision. I strongly caution anyone considering MWEB for their internet needs to think twice and explore alternatives that value and respect their customers' time and loyalty.