A few staff members keep me at MWeb

Service pre- Megan Goronovsky 0 stars Service post- Megan Goronovsky 5 stars

My problems at MWeb started when I decided to apply for a Fiber Line. The service was shocking. I phoned and got spoken to be a computer for hours. When my call on 1 occasion was finally "answered", the person (I think) just picked up the phone and put it straight down. On another occasion the operator left me for 6 minutes and then the call went dead.

I was told by the computer to please log on to the web site. But the web site was down. I worked out that they answer the call quicker if you say you are a new customer. I believe that this is false advertising. There were times that I would spend over an hour waiting for a human on the other side. But alas no such luck. The project planning by MWeb on this whole layout was just non-existent.

The accounts section threatened to suspend my fiber service even though I was not connected yet. There was utter confusion.

Then I met Megan Goronovsky, Maurice Jacobs and Robert Monyane. They changed my experience. I especially want to mention Megan. I put her through allot and vented my frustrations all over her. She just took it. She had the ability to put my mind at ease.

She put my mind at rest and she is the only reason I'm still with MWeb. After being a MWeb customer since 1996. I did not expect the abuse I had before I met Megan.

I really do hope some serious training takes place at MWeb.

Thanking you, Gary le Sueur **********