A different excuse everyday

We finally received our router after waiting for what felt like eternity, its been a few days and we still can't connect. We phoned the call centre numerous times. 1st they said that our order has to be closed, then we were told that Telkom is upgrading systems and its causing a delay, finally we were just told to wait it out. We need this, how can one try to advertise your business and do university projects without internet? My biggest concern is that there has been 2 excuses thus far. Whats going to be next? We are not kicking off on a good note at all!!!!!!