A constant frustration.

I don't know or understand how you guys operate. I have had no internet connection for the past two/three days. I called your call center and as soon I entered the my details, it's either gets disconnected or I hold on for 35 minutes and still assistance is provided. I went on the chat box and there is no available agent to address situation. I pay on time every month and I don't skip a payment, yet you guys are taking the ****. Please let me know if you are unable to assist so I know to move to another service provider