A company that used to offer great service - time to look for another provider

For the past 2 days fibre connection has been so slow that streaming services are unwatchable. I was unable to get a reply from their live chat in the evening so called this morning. I have on live chat for 60 minutes and on a call for 40 minutes. This is not my first bad experience in the past year. What used to be a great service provider is now dismal. Definitely going to look for an alternative!!! I am still waiting to speak to someone