A cheesy company that charges different prices for the same product, gives irrational answers fo doing so and has an uncaring attitude towards customers.

Not surprising this company has such a low trust rating. Had several issues over the years with it. The most recent is that it has increased the price of my monthly Metrofibre 50/50 internet price from R649, to 699 to R769 in the last year It claims it is entitled to do so. Yet the price currently advertised is R695 on its own website. On the first occasion it increased the price when Metrofibre increases speeds for 25/25 Mbps to 50/50 FOR FREE. Mweb sought to make money for the free upgrade. Now it increased the price claiming it can do so per the terms and conditions. However, it fails to see that it and metrofibre advertise the 50/50 at R695. Besides Mweb gets special prices from Metrofibre and should be offering at a lesser price than Metrofibre as it did previously. I have asked the query be referred to the CEO of both MWEB and Metrofibre, the latter should be interested in what sort of companies it does business with and the former should stop fleecing its customers. I have been with MWEB for several decades from the time the company started as Tiscali and transitioned to Icon and then to MWEB. However, as in the past it disregards queries and hits you with increases without merit, and does not pass over lower price benefits to existing customers. It also makes it costly to get in touch with it without giving its email address and use of call lines that cost a lot to wait on hold till they answer and finalise queries.