A Billion Dollar Company With No Service Aptitude

I challenge you to call your own company for support, when the line breaks after 34 minutes - no one calls back- you start again then 30 minutes latter line breaks no one calls back. You call again - 3h45 minutes latter you are still not sorted and each time you get different advice. From finally buy a new router- done but hey this did not work either - so now let's finally shift this to Ocotel !! I still wait