AP
Ashley P
1 reviews | Active since Feb 2013
01 Sept 2026, 09:10
A 30 second restart was all it needed to get us back online but to get there cost a fruitless hour plus unanswered sharecall to the call centre, followed by a similar hour+ non-response on the live chat app
A 30 second restart was all it needed to get us back online but to get there cost a fruitless hour plus unanswered sharecall to the call centre, followed by a similar hour+ non-response on the live chat app. Only eventually managed to get assistance on the live chat the following day, so no service for more than 24 hours. Totally unacceptable.
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Mweb's replyOfficial
01 Sept 2026, 10:19Hello Ashley,
Being without your connection for an extended period, especially when the eventual fix was so simple, is understandably frustrating. We're glad the connection was ultimately restored, but we recognise that the support journey fell well short of the experience we want customers to have. Your feedback around accessibility and response times is important and will be shared with our service quality team for review and improvement. We appreciate you taking the time to share what happened. We`ll continue working towards making future interactions with us far more straightforward.
Being without your connection for an extended period, especially when the eventual fix was so simple, is understandably frustrating. We're glad the connection was ultimately restored, but we recognise that the support journey fell well short of the experience we want customers to have. Your feedback around accessibility and response times is important and will be shared with our service quality team for review and improvement. We appreciate you taking the time to share what happened. We`ll continue working towards making future interactions with us far more straightforward.
Kind regards,
Mweb Team
Mweb Team
Mweb's reply01 Sept 2026, 10:19
Official
Hello Ashley,
Being without your connection for an extended period, especially when the eventual fix was so simple, is understandably frustrating. We're glad the connection was ultimately restored, but we recognise that the support journey fell well short of the experience we want customers to have. Your feedback around accessibility and response times is important and will be shared with our service quality team for review and improvement. We appreciate you taking the time to share what happened. We`ll continue working towards making future interactions with us far more straightforward.
Being without your connection for an extended period, especially when the eventual fix was so simple, is understandably frustrating. We're glad the connection was ultimately restored, but we recognise that the support journey fell well short of the experience we want customers to have. Your feedback around accessibility and response times is important and will be shared with our service quality team for review and improvement. We appreciate you taking the time to share what happened. We`ll continue working towards making future interactions with us far more straightforward.
Kind regards,
Mweb Team
Mweb Team