1 reviews | Active since Jun 2010
9 weeks of waiting for a fibre installation with no updates.
9 weeks ago i app**** for fibre thru mweb. I had checked the mweb website and my area is live. To date i have heard nothing from anyone. Every time i call mweb a consultant tells me they have escalated the matter. This is after i have held on for 20 plus minutes. Escalated to whom? Promises of feedback then nothing. Logon to my account says no detailed progress. Can somebody please get back to me with a progress report on this supposed installation. Even logging a query on the mweb website solicits zero response. My faith in mweb as an isp has been destroyed.
Good day leesmit
Thank you for raising this matter with us.
We're truly sorry to read of your experience and would like to assist in getting it resolved.
We have now escalated this matter to the relevant team and advised them to contact you.
They will also investigate at what point the order is and why you have not been kept updated.
Once they have concluded their investigation, they will contact you to address this matter and to advise on the way forward.
Kind regards
MWEB Client Services
Good day leesmit
Thank you for raising this matter with us.
We're truly sorry to read of your experience and would like to assist in getting it resolved.
We have now escalated this matter to the relevant team and advised them to contact you.
They will also investigate at what point the order is and why you have not been kept updated.
Once they have concluded their investigation, they will contact you to address this matter and to advise on the way forward.
Kind regards
MWEB Client Services