KS
Keegan S

1 reviews | Active since Jan 2017

13 Feb 2017, 20:04

9 months of terrible service and slow internet

<p> We have been with M web for nine months maybe more and since day one the Wi-Fi has been 10 times slower than usable. I have complained numerous times calling at least once a week But tonight was the final straw after took the Mwave a call into more than but tonight was the final straw after took the M web call centre more than half an hour to not answer my phone call.The last time we complained and they actually cared to answer we were treated very well for three days and Alex it was fast again that was all th The last time we complained and they actually cared to answer we were treated very well for three days and our Wi-Fi was somewhat at the right speed but after that things are back to how they used to be nothing changed and we were promised many things that were never delivered upon.i'm writing this complaint because I feel this is unfair for M web to treat their customers like just another number a number that means nothing to them because it I can say one thing about M web it's that they really will never care about you know try to help you with any problem you ever have regarding mweb. All that I wonder now is if they will actually do anything to fix the problems they have caused as I find what they have done unacceptable and disgraceful.</p>

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Replies (1)
Mweb
Mweb's reply14 Feb 2017, 10:53
Official

Hi keegan2312

Thank you for bringing this to our attention.

Our consultant has been unsuccessful when trying to reach you.

Our records show that a Technical specialist callback has already been booked for you.

We have flagged this with the relevant department and requested that your case be prioritised.

We will continue to monitor your case until this is resolved.

Kind regards

MWEB Client Services