9 minutes and still no answer Mweb
<p>I have a server problem so call technical division of Mweb. After 9 minutes I hung up. </p> <p>Who is meant to cover the cost of the lengthy waiting time. At mobile rates. </p> <p>Bery bad call centre service. And. Still have my problem </p>
Good day andrew-jones-phillipson
Thank you for raising your concerns.
As per your discussion with our Customer service consultant this matter has now been addressed. There's currently a Vodacom mail sending issue. You have been added to the outage notification which will notify you once resolved. This brought on the influx of calls leading to a longer waiting period.
We also advised of the correct smtp setting to use for sending.
All MWEB customer notifications can be viewed on our notice board: http://www.mweb.co.za/help/ServiceStatus/ServiceStatusHome.aspx
We apologise for any inconvenience caused, please do not hesitate to contact us should you require any further assistance.
Kind regards
MWEB Client Services
Good day andrew-jones-phillipson
Thank you for raising your concerns.
As per your discussion with our Customer service consultant this matter has now been addressed. There's currently a Vodacom mail sending issue. You have been added to the outage notification which will notify you once resolved. This brought on the influx of calls leading to a longer waiting period.
We also advised of the correct smtp setting to use for sending.
All MWEB customer notifications can be viewed on our notice board: http://www.mweb.co.za/help/ServiceStatus/ServiceStatusHome.aspx
We apologise for any inconvenience caused, please do not hesitate to contact us should you require any further assistance.
Kind regards
MWEB Client Services