EM
Ernestacis M
1 reviews | Active since Sept 2018
03 Sept 2026, 14:22
*******
So you thought as a business removing the robotic answering that tells us what number in the queue would make up the nonsense you as mweb are providing customers. I'm still on hold for almost 30min and still no one. Trust me this will be my last month i will be switching proudly and there will be cancelation fees I'll be paying. Every month is a fight with Mweb as if i have nothing constructive to do with my time.
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Replies (4)EM
Ernestacis M's updateReviewer Update
03 Sept 2026, 14:35Does Mweb understand that some people like myself can loose our jobs because of not having service or them not answering calls or quick response. This is truly my last month I have never experienced unprofessional service like this I’m still waiting for 50 minutes now
EM
Ernestacis M's update03 Sept 2026, 14:35
Reviewer Update
Does Mweb understand that some people like myself can loose our jobs because of not having service or them not answering calls or quick response. This is truly my last month I have never experienced unprofessional service like this I’m still waiting for 50 minutes now
Mweb's replyOfficial
03 Sept 2026, 14:45Hello Ernestacis We understand your frustration. Waiting on hold for almost 30 minutes without knowing how much longer you’ll be waiting is frustrating, especially when you’ve had to contact us repeatedly and feel that your time is not being respected.We also hear your feedback around the change to the queue information. Regardless of how support is accessed, you should feel confident that you’ll be able to reach the right assistance without having to spend hours chasing a resolution.We’d value the opportunity to understand what you’re contacting us about and see if we can help get the matter resolved. Please send us a private message with your MWEB account details and a brief description of the issue, and we’ll make sure it is directed to the appropriate team for assistance.We appreciate you sharing your experience with us, and we hope we can make this interaction a more positive one.
Kind regards,
The MWEB Team
Kind regards,
The MWEB Team
Mweb's reply03 Sept 2026, 14:45
Official
Hello Ernestacis We understand your frustration. Waiting on hold for almost 30 minutes without knowing how much longer you’ll be waiting is frustrating, especially when you’ve had to contact us repeatedly and feel that your time is not being respected.We also hear your feedback around the change to the queue information. Regardless of how support is accessed, you should feel confident that you’ll be able to reach the right assistance without having to spend hours chasing a resolution.We’d value the opportunity to understand what you’re contacting us about and see if we can help get the matter resolved. Please send us a private message with your MWEB account details and a brief description of the issue, and we’ll make sure it is directed to the appropriate team for assistance.We appreciate you sharing your experience with us, and we hope we can make this interaction a more positive one.
Kind regards,
The MWEB Team
Kind regards,
The MWEB Team
EM
Ernestacis M's updateReviewer Update
04 Sept 2026, 11:47Thank you to Swelihle Dyani after countless attempts with robotic responses and agents on live chats that didn’t care to assist Swelihle assisted me with great professionalism. Thank you Swelihle for keeping Mweb intact even though I have been dissatisfied with their service for month. But due to their countless and horrible service I have decided that this month will be my last. I’m tired of the inconsideration and lack of sympathy Mweb has towards customers. They don’t care if I might lose my job because of being offline due to my service being disconnected and I’m trying to ask them to reconnect my service even after I made payment. Being unsympathetic not giving my the platform to explain why the debit order won’t go through as my bank account is still inactive due to investigations still going on as I was hijacked and my funds being taken out of my account and I was not will to change my debit account due to tax reason and I’m using my saving accounts. Mweb you have really failed me and I’m proudly walking away from this abusive relationship. But thank you again Swelihle for your great Service.
EM
Ernestacis M's update04 Sept 2026, 11:47
Reviewer Update
Thank you to Swelihle Dyani after countless attempts with robotic responses and agents on live chats that didn’t care to assist Swelihle assisted me with great professionalism. Thank you Swelihle for keeping Mweb intact even though I have been dissatisfied with their service for month. But due to their countless and horrible service I have decided that this month will be my last. I’m tired of the inconsideration and lack of sympathy Mweb has towards customers. They don’t care if I might lose my job because of being offline due to my service being disconnected and I’m trying to ask them to reconnect my service even after I made payment. Being unsympathetic not giving my the platform to explain why the debit order won’t go through as my bank account is still inactive due to investigations still going on as I was hijacked and my funds being taken out of my account and I was not will to change my debit account due to tax reason and I’m using my saving accounts. Mweb you have really failed me and I’m proudly walking away from this abusive relationship. But thank you again Swelihle for your great Service.
Mweb's replyOfficial
04 Sept 2026, 12:01Hi Ernestacis,
Thank you for taking the time to share such detailed feedback. We’re pleased to hear that Swelihle Dyani was able to assist you with professionalism and provide the level of support you needed after your previous experiences.We also recognise the seriousness of the concerns you’ve raised around your service being disconnected after payment, your debit order difficulties, and the challenges you experienced when trying to get assistance. We understand how disruptive being offline can be, particularly when you rely on your connection for work.While we’re glad Swelihle was able to assist, we acknowledge that your overall experience has left you dissatisfied with Mweb and that you’ve decided to end your service. We appreciate the time you’ve spent with us and the opportunity to address your concerns.Kind regards,
The Mweb Team
Thank you for taking the time to share such detailed feedback. We’re pleased to hear that Swelihle Dyani was able to assist you with professionalism and provide the level of support you needed after your previous experiences.We also recognise the seriousness of the concerns you’ve raised around your service being disconnected after payment, your debit order difficulties, and the challenges you experienced when trying to get assistance. We understand how disruptive being offline can be, particularly when you rely on your connection for work.While we’re glad Swelihle was able to assist, we acknowledge that your overall experience has left you dissatisfied with Mweb and that you’ve decided to end your service. We appreciate the time you’ve spent with us and the opportunity to address your concerns.Kind regards,
The Mweb Team
Mweb's reply04 Sept 2026, 12:01
Official
Hi Ernestacis,
Thank you for taking the time to share such detailed feedback. We’re pleased to hear that Swelihle Dyani was able to assist you with professionalism and provide the level of support you needed after your previous experiences.We also recognise the seriousness of the concerns you’ve raised around your service being disconnected after payment, your debit order difficulties, and the challenges you experienced when trying to get assistance. We understand how disruptive being offline can be, particularly when you rely on your connection for work.While we’re glad Swelihle was able to assist, we acknowledge that your overall experience has left you dissatisfied with Mweb and that you’ve decided to end your service. We appreciate the time you’ve spent with us and the opportunity to address your concerns.Kind regards,
The Mweb Team
Thank you for taking the time to share such detailed feedback. We’re pleased to hear that Swelihle Dyani was able to assist you with professionalism and provide the level of support you needed after your previous experiences.We also recognise the seriousness of the concerns you’ve raised around your service being disconnected after payment, your debit order difficulties, and the challenges you experienced when trying to get assistance. We understand how disruptive being offline can be, particularly when you rely on your connection for work.While we’re glad Swelihle was able to assist, we acknowledge that your overall experience has left you dissatisfied with Mweb and that you’ve decided to end your service. We appreciate the time you’ve spent with us and the opportunity to address your concerns.Kind regards,
The Mweb Team