8+ days to do upgrade which TAKES 24h!!

I called mweb on 25 May 2015, to upgrade my ADSL line to 10Meg. First they told me my line is not with them, but Telkom stated equivalently that it is. Called mweb AGAIN and lo and behold the line is with them, they just made an error in billing... Requested the upgrade from 3 different people I spoke to ....<br> Now 8 days later NOTHING has been done about the upgrade because the ORIGINAL mistake about the billing MWEB MADE was not fixed yet... but the consultant can do upgrade in 24h ...<br> I am confused in 8 days (and counting) you could not upgrade something that TAKES 24h...