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Good morning,  Rivonia. Thank you for reaching out and sharing your experience. We completely understand how frustrating it is to be without an internet connection for an extended period, especially after completing all required payments. Your concern is important, and we want to ensure this matter is addressed as a priority. We can confirm that one of our agents connected with you via live chat to assist with the next steps, and your case has been escalated internally for urgent review. The reference number for your fault is MWB***4. Our team is actively working to resolve the issue, and you will receive updates as progress is made. We appreciate your patience as we work to restore your service, and we remain committed to ensuring that your experience meets the high standard you expect from Mweb. 

Kind regards, 
The Mweb Team