7 months and no feedback or results for VOIP service

I signed up for a fibre service with MWEB 7 months ago. They suggested VOIP which I agreed to. I filled in the necessary forms and waited....I called a few months ago and got a garbled message about Telkom and a 3rd party. I waited and waited. I called them again today (7 months later) only to find that they had "escalated" this issue to their 3rd party provider "IGNITE" a few months back but didn't get a response.

Erm...what about following up and letting me know?!...hello? Oh no, I have to call in. This is laughable. In the meantime I have to pay Hellkom bills which is precisely what I wanted to avoid.

What about igniting a fire under IGNITE's **** so that they actually do something???

7 months??? PATHETIC!