7 HOURS LATER AND STILL NO RESOLUTION AND NO CONSULTANT CAN ASSIST!!!!

As always we received a call for a new product. We have our service with Mweb and internet with Telkom. We upgraded the line only to be told we have to wait till month end. Our line went dead and we requested and escalated that we needed a technician out. We received an SMS that the technician has just left our premises and there was no fault and billed R850. A technician never came out. We escalated until the 4th of January when a technician came out to port our new number for the new service. We were told only after that we need a VDSL router. After rushing out to get one we had no signal. We phoned Mweb to inform them and they advised we phoned telkom. After phoning Telkom we were advised to phone Mweb again. We have spoken to 8 people at Mweb from 8am this morning and it is now 3pm. We got through to a manager as well. Each person transfers us around and finally we are back at SALES!!! Once at sales we have held on repeatedly with the shortest time being 1 HOUR 10 MINUTES after which it cut. STILL no wifi and it is the first day logging into work for the new year and STILL no call from managers whom consultant informed us would call us back. Not one person called us back yet they have our details on system. We have informed 11 out of 13 consultants that the sales team are not anwsering and we are on hold until we cut off. Each time they told us to hold on they will try to get hold of the sales team, only to cut us off and put us back in the queue. THIS SERVICE IS DISGRACEFUL!!! and I feel like taking this further. We have been customers of MWEB for four years and this is the repeated story when you call them for assistance.