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: Nice to just take money but when I ask to take a lower package I get transfered to a useless rentention department that does not answer their phones. An ending wait till you have no choice to drop. As if I dont have nothing else to do! Feels like a delay tactic to keep people from downgrading their packages cause when you phone accounts and mention "downgrade" suddenly responsiveness and helpfullness get thrown out the window. The whole departments are ***********... I've asked to change my OTP and waiting a whole month with no one attending to my ticket i eventually assisted my self bunch if idiots.worst thing I am taking out another line for a second residence and this is how I get treated. Useless!!! Making me second guess if I should just cancel both lines