ME
Mogamat E
1 reviews | Active since Mar 2018
10 Sept 2026, 19:41
5hours waiting for a chat agent call center agent and still nothing
Hi I’m typing this message 19h37 I have been on call from 3pm to try and get hold of a agent from your call center help me with something concerning my fibre your service is getting ridiculous I have tried the WhatsApp chat I have tried clientzone chat from 3pm to almost 8pm and no response from none of the above your service is getting very bad at this. Rate you won’t have customers anymore
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Mweb's replyOfficial
11 Sept 2026, 08:52Hello Mogamat,
We understand how frustrating it must have been to spend several hours trying to get assistance through multiple support channels and still not receive the help you needed. When you're reaching out for support, you should feel assisted and informed, and we can appreciate how disappointing this experience has been. We can see that you are currently receiving assistance regarding your query. However, we recognise that your experience leading up to this point fell short of the level of service we aim to provide. We remain committed to meeting our customers' expectations and ensuring that they receive the support and assistance they need whenever they reach out to us.Your feedback is important to us and will be shared with our Service Quality Team for review and improvement as we continuously work to enhance our support experience.If there is anything further we can assist with, please continue engaging with us via direct message, and we'll gladly help.
Kind regards,
Mweb Team
We understand how frustrating it must have been to spend several hours trying to get assistance through multiple support channels and still not receive the help you needed. When you're reaching out for support, you should feel assisted and informed, and we can appreciate how disappointing this experience has been. We can see that you are currently receiving assistance regarding your query. However, we recognise that your experience leading up to this point fell short of the level of service we aim to provide. We remain committed to meeting our customers' expectations and ensuring that they receive the support and assistance they need whenever they reach out to us.Your feedback is important to us and will be shared with our Service Quality Team for review and improvement as we continuously work to enhance our support experience.If there is anything further we can assist with, please continue engaging with us via direct message, and we'll gladly help.
Kind regards,
Mweb Team
Mweb's reply11 Sept 2026, 08:52
Official
Hello Mogamat,
We understand how frustrating it must have been to spend several hours trying to get assistance through multiple support channels and still not receive the help you needed. When you're reaching out for support, you should feel assisted and informed, and we can appreciate how disappointing this experience has been. We can see that you are currently receiving assistance regarding your query. However, we recognise that your experience leading up to this point fell short of the level of service we aim to provide. We remain committed to meeting our customers' expectations and ensuring that they receive the support and assistance they need whenever they reach out to us.Your feedback is important to us and will be shared with our Service Quality Team for review and improvement as we continuously work to enhance our support experience.If there is anything further we can assist with, please continue engaging with us via direct message, and we'll gladly help.
Kind regards,
Mweb Team
We understand how frustrating it must have been to spend several hours trying to get assistance through multiple support channels and still not receive the help you needed. When you're reaching out for support, you should feel assisted and informed, and we can appreciate how disappointing this experience has been. We can see that you are currently receiving assistance regarding your query. However, we recognise that your experience leading up to this point fell short of the level of service we aim to provide. We remain committed to meeting our customers' expectations and ensuring that they receive the support and assistance they need whenever they reach out to us.Your feedback is important to us and will be shared with our Service Quality Team for review and improvement as we continuously work to enhance our support experience.If there is anything further we can assist with, please continue engaging with us via direct message, and we'll gladly help.
Kind regards,
Mweb Team