HH
Houston H

1 reviews | Active since Oct 2016

27 Oct 2016, 20:26

56kbps download speeds with 100mbs Mweb Fibre

<p>Ive had this problem of getting 56kbps download speeds with 100mbs Mweb Fibre from 17:30 to 00:00 for 3 months . Phonned mweb hundreds of times about it, all they say is that mweb engineers are working on the problem. Mweb is throtteling an unshaped capped line. I had better speeds with my 4mb line. I signed a contract for a capped unshaped fibre line. Between those times i cant even browse the internet its so slow and fibre supposed to be fast. If this isnt fixed soon i will be canceling my contract and I WONT pay the cancelation fee since why should I uphold my side of the contract if mweb doesnt.</p>

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Replies (1)
Mweb
Mweb's reply28 Oct 2016, 15:17
Official

Good day houston_H

Thank you for taking the time to bring this matter to our attention.

As discussed with our client service representative, this matter has been addressed and we will be look working with you to resolve it.

This matter has been forwarded to the relevant persons to follow through on.

Kind regards

MWEB Client Services