53 Minute Call and still no Fibre!

My Business internet stopped working for no reason. As the business runs on VOIP I used my cell phone to call MWEB. Savannah was the call assistant. She tried various configurations to get the Fibre working. Last resort was to reset the router to factory settings (Ugh! It means changing all extenders settings). At 53minutes the call cut out, router reset and Fibre still not working. Called again, Same procedure except 5 minutes in call cut out and I am still without internet! Can they not call customers back, and if it takes this long send out a technician? Furious client!