50mins waiting on a call just to ask when my line will be activated
Ordered fibre about a week ago, the router came today which I have absolutely no problem with. I’ve been on a call for the last 50mins and waiting on a live chat for about the same amount of time all to find out when my line will be activated. Got through to a rep only to be transferred twice. Absolutely pathetic service, I have a good mind to cancel this whole thing and just go through another company.
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Replies (4)
Mweb's replyOfficial
07 Apr 2026, 15:02 Hi Justin.We understand how frustrating this must be, especially after waiting to get through to support and still not receiving clear answers on your activation. After a smooth delivery, you should be able to expect the same level of efficiency in getting connected. We’ve reached out to the team that manages all TTConnect service activations to review your order status. They will assess the progress and email you directly with an activation update and the next steps ASAP, so you have full clarity on when to expect your service to go live. Your experience matters, and we’re focused on getting your connection up and running without further delays. If you need any additional support in the meantime, please feel free to reach out via private message.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's reply07 Apr 2026, 15:02
Official
Hi Justin.We understand how frustrating this must be, especially after waiting to get through to support and still not receiving clear answers on your activation. After a smooth delivery, you should be able to expect the same level of efficiency in getting connected. We’ve reached out to the team that manages all TTConnect service activations to review your order status. They will assess the progress and email you directly with an activation update and the next steps ASAP, so you have full clarity on when to expect your service to go live. Your experience matters, and we’re focused on getting your connection up and running without further delays. If you need any additional support in the meantime, please feel free to reach out via private message.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's replyOfficial
08 Apr 2026, 09:45You're welcome.
Mweb's reply08 Apr 2026, 09:45
Official
You're welcome.
's updateReviewer Update
09 Apr 2026, 08:29Genuinely disappointed at your service, 3 days and absolutely no reply from you guys! I’m cancelling my order with you guys
's update09 Apr 2026, 08:29
Reviewer Update
Genuinely disappointed at your service, 3 days and absolutely no reply from you guys! I’m cancelling my order with you guys
Mweb's replyOfficial
09 Apr 2026, 14:27Hello S.
The service activation teams are actively working on your order activations. Once activated, you will receive the PPPoE details you referred to earlier via SMS directly. To assist, we have logged a follow-up and requested an update on the activation status ASAP.
Kind regards,
The Mweb Team
The service activation teams are actively working on your order activations. Once activated, you will receive the PPPoE details you referred to earlier via SMS directly. To assist, we have logged a follow-up and requested an update on the activation status ASAP.
Kind regards,
The Mweb Team
Mweb's reply09 Apr 2026, 14:27
Official
Hello S.
The service activation teams are actively working on your order activations. Once activated, you will receive the PPPoE details you referred to earlier via SMS directly. To assist, we have logged a follow-up and requested an update on the activation status ASAP.
Kind regards,
The Mweb Team
The service activation teams are actively working on your order activations. Once activated, you will receive the PPPoE details you referred to earlier via SMS directly. To assist, we have logged a follow-up and requested an update on the activation status ASAP.
Kind regards,
The Mweb Team