50 minutes to answer...

Hi Iain,We understand how frustrating it must be to wait so long on hold without getting through, especially when you’re trying to reach support and expect a timely response. Spending that amount of time without assistance can be very discouraging. That’s not the level of responsiveness you should be experiencing when reaching out for help.We’re here to assist and would really like the opportunity to help resolve your concern. Please send us a direct message on Hello Peter with a brief description of the issue along with your account details, and our team will make sure your query is properly reviewed and handled.We’ll continue working to ensure you’re able to get support when you need it and that your overall experience improves from here.Kind regards,
Mweb Team