5 Months with no resolution from MWEB - Shocking service!!!

In late 2023, MWEB assisted me in registering a new fiber line. When I signed up for this new product, it was explicitly communicated that the line should not be added to my existing MWEB profile but should instead be opened under a completely separate account with different banking information, as it was intended for another entity. However, on January 17th, it came to my attention that the new line had been erroneously added to my existing MWEB profile and was not set up under a separate account as requested. Despite bringing this issue to MWEB's attention since January, it remains unresolved. As a result, my internet connection has been disrupted on more than three occasions due to MWEB's inability to perform the straightforward task of separating the two accounts. The reference number for this dispute is ***8. I have always been very satisfied with MWEB's services and have been a loyal customer for many years. However, at the moment, I am unable to even receive an estimate of how much longer it will take to resolve this issue. With each instance of my internet being disconnected, understanding the invoices has become increasingly difficult. Despite making monthly payments for my personal line, the addition of this incorrect second line to my profile has led to constant disruptions, resulting in lengthy phone calls lasting anywhere from 45 minutes to over an hour. Unfortunately, these calls never result in a resolution. As a result of this ongoing frustration and poor service, I cannot in good conscience recommend MWEB to friends or family members.