5 months & MWEB order unprocessed - do they want the money?

<p>I app**** for an upgrade to my data contract in October 2016. The MWEB sales person promised it would go live November 1st. I used extra data in November not knowing my order had never actually been processed and so a big bill came in December 2016. In spite of 4 calls since then, still no forms to fill in, or completed order. Zero, zip. Very disappointing, as MWEB was always reliable. I know they were bought recently by Internet Solutions. Maybe the new owners have been retrenching secretly, thereby affecting delivery, or maybe neither need extra sales? Its unprecedented bad service for them. Every day I see other offers from other suppliers...</p>