5 days reconnected

Item: Mweb
Rating: 1
Author: Anita A

I am so so so frustrated with mweb and their disgusting service. I didnt know my account had to be recaptured now i am disconnected as if this is my damn fault. I paid the R99 reconnection fee and on friday one of your consultants called zizipho from billing assured me that ill be reconnected by saturday. I spent the whole weekend without internet and i am still disconnected even now. I keep getting transferred from sales to billing, billing to sales and no assistance. I am really frustrated and want to cancel my service because no1 is willing to assist me with reconnection. I pay my account manually every month and payments are allocated immediately , why is it an issue to allocate the R99 reconnection fee. Pathetic 😡😡😡😡

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Replies (1)

Mweb's replyOfficial

25 May 2026, 09:37

Hello Anita We can see how frustrating this experience has been, especially after making a payment, being given a reconnection expectation, and then being left without service over the weekend. Being moved between teams without resolution only adds to that frustrationYour reconnection has already been escalated to the team handling Webconnect services, and they are actively reviewing your profile and payment allocation. We are also flagging the delay and the missed callback internally to ensure this is addressed with urgencyWe have requested immediate feedback on your reconnection status today, and that your service is restored as a priority. As soon as there is an update, it will be sent to you directly via emailYour situation is being taken seriously, and the focus right now is to get you reconnected as quickly as possible
Kind regards,
The Mweb Team

Best regards,

Mweb's reply25 May 2026, 09:37

Official

Best regards,