4th week without internet

Overall the service received from Mweb is great - never had any issues. But I am now in my 4th week of paying R499 for internet which I am not getting, due to my line being down.<br> <br> Now I know this is technically Telkom's issue, but I am paying Mweb to handle my line with Telkom, thus making it Mweb's issue.<br> <br> I am tired of calling the call center week after week only to have the consultants say \They haven't fixed it yet". I can't keep paying for internet for the next 10 years without anybody doing anything to fix it. The consultants and call center managers have assured me for the 5th time now that the issue has been \""escalated\"""