1 reviews | Active since Apr 2016
4Mbps Uncapped Premium Package and I get 19Kbps download speed after many calls still not resolved
I have logged numerous calls with Mweb and according to the agents it is Telkom issue. Telkom just as bad but I am paying Mweb for the service to manage my ADSL as well. This is going on for about a month that my download speed is fine but then specially between 18:00 and 22:00 the download speed drops. I am trying to steam and just now I got these speeds: Last Result: Download Speed: 658 kbps (82.3 KB/sec transfer rate) Upload Speed: 328 kbps (41 KB/sec transfer rate) Latency: 28 ms Jitter: 384 ms 4/30/2016, 5:46:38 PM Last Result: Download Speed: 157 kbps (19.6 KB/sec transfer rate) Upload Speed: 389 kbps (48.6 KB/sec transfer rate) Latency: 877 ms 4/30/2016, 5:49:28 PM I am sorry, you still take my money monthly but you can't resolve this issue. You know about it but never follow uo on it. I HAD ENOUGH, I AM STOPPING MY DEBIT ORDER UNTILL YOU RESOLVE THIS ISSUE. IF YOU TRY TO STOP THE REST OFF MY SERVICES THEN WE WILL MEET IN COURT.
Hello AlfPuth,
Thank you for bringing this to our attention, we would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed and the fault has been escalated.
We will remain in contact with you until this has been resolved.
Kind regards
MWEB Client Services
Hello AlfPuth,
Thank you for bringing this to our attention, we would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed and the fault has been escalated.
We will remain in contact with you until this has been resolved.
Kind regards
MWEB Client Services