4MB UNCAPPED FAIRYTALE

I am absolutely appalled at the lack of transparency and up front honesty from MWEB. I recently took out a UNCAPPED 4MB line with them thinking great now i can stream what i want and be happy. Well MWEB has just shown there true colours. I have now been throttled so technically now MWEB has put me on a 0.5 MB uncapped package, wonderful if I only want to watch little hour glasses spin around on my screen. Even downloading small files is a mission. So now I want MWEB to please explain to me were in my contract does it say at what usage I will be throttled, How can i manage my usage if I have no clue as what my target is. when last have you seen someone run a race and not know were the finish line is??? and secondly what shocking call centre agents you have, I threaten to move to a new ISP and I get cut off. How wonderful is that, ***** and untrained staff. So MWEB when you answer i don't want the usual BULL all i want is to be returned to my 4MB uncapped line, simple. you can go throttle a chicken for all i care but don't you dare try make the rules as you go along (No limit published on AUP).<br> Andrew