bL
burt L
1 reviews | Active since Aug 2011
25 Feb 2015, 22:16
4mb line lies
I tested the internet at work with my phone and the 2 mb line got speeds consistently of 1.5-1.8 mbs download and 1.1-1.3 mbs upload. I used the same website to test it at home (I pay for a 4mb line) and my download speeds range from 1.5-2.1 mbs and upload speeds of 0.2-0.7. please tell me why is this possible? why am i paying so much more just to get the same and worse speeds as a 2mb line?
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Mweb's replyOfficial
26 Feb 2015, 09:10Hello witvalk ,
Thank you for taking the time to make contact with us.
Our customer care representative has been in contact with you.
There are many factors that can impact on speeds via wifi, which would cause a degraded speed test result.
The two locations are affected by many variances, such as line conditions, exchange conditions, etc.
We are logging a technical call back for you for next week Monday, in order for us to troubleshoot using a device connected to the router via cable.
Please do not hesitate to contact us should you require any further assistance.
Kind regards
MWEB Client Services
Thank you for taking the time to make contact with us.
Our customer care representative has been in contact with you.
There are many factors that can impact on speeds via wifi, which would cause a degraded speed test result.
The two locations are affected by many variances, such as line conditions, exchange conditions, etc.
We are logging a technical call back for you for next week Monday, in order for us to troubleshoot using a device connected to the router via cable.
Please do not hesitate to contact us should you require any further assistance.
Kind regards
MWEB Client Services
Mweb's reply26 Feb 2015, 09:10
Official
Hello witvalk ,
Thank you for taking the time to make contact with us.
Our customer care representative has been in contact with you.
There are many factors that can impact on speeds via wifi, which would cause a degraded speed test result.
The two locations are affected by many variances, such as line conditions, exchange conditions, etc.
We are logging a technical call back for you for next week Monday, in order for us to troubleshoot using a device connected to the router via cable.
Please do not hesitate to contact us should you require any further assistance.
Kind regards
MWEB Client Services
Thank you for taking the time to make contact with us.
Our customer care representative has been in contact with you.
There are many factors that can impact on speeds via wifi, which would cause a degraded speed test result.
The two locations are affected by many variances, such as line conditions, exchange conditions, etc.
We are logging a technical call back for you for next week Monday, in order for us to troubleshoot using a device connected to the router via cable.
Please do not hesitate to contact us should you require any further assistance.
Kind regards
MWEB Client Services