48 Hours later,no suitable response to a complaint

As Promised, I am posting this experience in absolute frustration in waiting for a simple request to be actioned. <br> Firstly, let me say that it is very difficult to do business with you.<br> I requested an upgrade to the 5GB package last month (May2015), someone called me on my mobile to go through the options and I agreed to make the change effective from 1 June 2015. That was also confirmed by the person that called me. I don't remember the name as I was in the car at the time and couldn't make a note. Please go into your call records and pull the history to see who phone me from MWeb in May 2015 on my mobile number ***). This person has wasted my time and I am quite irritated by this. I planned my work arrangements for June to be able to work remotely therefore needing the additional data. I have a copy the email to [Email Removed] sent 13th May 2015. Secondly, I want this upgrade done ASAP, that means within 48 hours. If it doesn't happen, then expect me to post this experience on the relevant consumer forums. I was told this morning that I need to fill in forms to do the upgrade. Why was this not mentioned to me in May?? Please contact me asap.